These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you”) and Promolab (“we,” “us,” “our,” or “the Company”), operated by Henan Fengxin Culture Communication Co., Ltd., regarding your access to and use of the Promolab website at https://shop.promolab.space/ (the “Site”) and any purchases made through it.

By accessing, browsing, or making a purchase on the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.

1. User Eligibility
By using the Site, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract.
  • You will not use the Site for any unlawful or unauthorized purpose.
  • All information you provide (including for account registration and purchases) is accurate, current, and complete.

2. Products and Orders

  • Product Range: We offer a curated selection of hats and related accessories.
  • Product Information: We strive to display product colors, materials, and details as accurately as possible. However, slight variations may occur due to monitor settings, photography, and the nature of materials. All products are subject to availability.
  • Pricing: Prices are listed in the selected currency and are subject to change. We reserve the right to correct any pricing errors that may occur inadvertently.
  • Order Acceptance: Your order constitutes an offer to purchase. We reserve the right, at our sole discretion, to accept, decline, or cancel any order for reasons including, but not limited to, product unavailability, suspected fraud, pricing errors, or issues with your payment method.

3. Policies Incorporated
All purchases are subject to our separate Return & Exchange Policy and Shipping Policy, which are expressly incorporated into these Terms. By placing an order, you agree to be bound by these policies, which are available on the Site.

4. Acceptable Use
You agree not to:

  • Use the Site for any illegal purpose or in violation of any applicable laws.
  • Attempt to interfere with, compromise the security of, or gain unauthorized access to the Site or its related systems.
  • Use any automated system (e.g., bots, scrapers) to extract data from the Site or place orders in an abusive manner.
  • Infringe upon the intellectual property rights of Promolab or any third party.

5. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, product designs, and the overall compilation, is the property of Promolab or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

6. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the practices described therein.

7. Modifications
We reserve the right to update, modify, or discontinue the Site or any part of these Terms at our sole discretion and at any time. Changes will be effective upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

8. Limitation of Liability
To the fullest extent permitted by applicable law, Promolab, its affiliates, directors, or employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, the products, or these Terms.

9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute arising from or relating to these Terms shall first be attempted to be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent people’s court in the jurisdiction where Henan Fengxin Culture Communication Co., Ltd. is legally domiciled, specifically within Liangyuan District, Shangqiu City, Henan Province, China.

10. Contact Us
For any questions regarding these Terms of Service, please contact us at:

  • Company: Henan Fengxin Culture Communication Co., Ltd.
  • Address: East 500 meters north of the intersection of Minzhu Road and Kunlun Road, Changzheng Sub-district, Liangyuan District, Shangqiu City, Henan Province, China
  • Email: 19243458713@163.com
  • Phone: +86 19301384692