1. Introduction
Promolab (“we,” “us,” “our,” or “the Company”), operating the website Promolab (the “Site”) at https://shop.promolab.space/, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store or make a purchase.

By using our Site, you acknowledge and consent to the data practices described in this policy.

2. Information We Collect
To provide our e-commerce services, we collect the following types of information:

  • Personal Information: Details you provide when creating an account, making a purchase, or contacting us, including:
    • Full Name
    • Shipping and Billing Address
    • Email Address
    • Phone Number
    • Payment Information (securely processed through third-party payment processors; we do not store complete payment card details)
    • Order History and Style Preferences
  • Technical Information: Data automatically collected when you browse our website, including:
    • IP Address
    • Browser Type and Version
    • Device Information
    • Pages Viewed and Time Spent on Site
    • Referral Sources
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences (like cart items), and analyze site traffic and interactions.

3. How We Use Your Information
We use the collected information for the following business purposes:

  • Process and manage your orders, payments, and shipments.
  • Communicate with you regarding your orders, customer service inquiries, and updates.
  • Send you promotional communications about new arrivals, special offers, and style tips (you may opt-out at any time).
  • Improve our website functionality, product selection, and user experience.
  • Ensure transaction security, prevent fraud, and protect our business.
  • Comply with applicable legal obligations.

4. Information Sharing and Disclosure
We value your trust and do not sell your personal information. We may share your data only in these limited circumstances:

  • With trusted third-party service providers essential for our operations (e.g., payment gateways, shipping carriers).
  • If required to do so by law or in response to valid legal requests.
  • In connection with a business transaction, such as a merger or acquisition of our company.
  • With your explicit consent for a specific purpose.

5. Data Security
We implement commercially reasonable security measures designed to protect your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights
Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at: 19243458713@163.com.

7. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.

8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last Updated” date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Company: Henan Fengxin Culture Communication Co., Ltd.
  • Address: East 500 meters north of the intersection of Minzhu Road and Kunlun Road, Changzheng Sub-district, Liangyuan District, Shangqiu City, Henan Province, China
  • Email: 19243458713@163.com
  • Phone: +86 19301384692
  • Website: https://shop.promolab.space/